FAQs

• Do I need a GP referral letter?

  GP referral letters are not needed unless you are claiming your visit on insurance and your insurer requires one.  However, GP referral letters are helpful because they provide your information and history so if you do have one please bring it with you to your appointment.

• Which insurance companies do you work with?

  Our clinicians are recognised by all major insurers; including BUPA, Aviva and AXA PPP.  Most insurance companies pay fees in full, however with some there may be a small shortfall. Please check your policy with your insurance company prior to visiting. Please note that patients from certain medical insurance companies can only be seen at our location at The Portland Hospital (please check with our team when enquiring).

  A letter from your GP and pre-authorisation is usually required unless in an emergency.

• Do you see international patients?

  Yes, we do.  However, we do not deal directly with all overseas insurers so you may need to settle your invoice at the time of your visit and claim back from your insurance company.

• Are language translators available if necessary?

  Depending on the hospital you are visiting there are translation services available on a limited basis.  If you require a translator, please inform us at time of booking.

• What happens if I ask to be seen/treated by a female doctor only?

  We have 5 female doctors, who are all experts in early pregnancy and who see patients daily,

• Can I request someone else to be present when the doctor is examining me?

  Yes, a nurse is always available and present during examinations but you can, if you prefer, bring a friend or family member to your consultation and examination.

• Can you tell me the sex of my baby?

  It is possible to determine the sex of the baby during the Harmony Test and this information can be given to you if you wish.

  However, in the case of multiple births, confirmation of the fetal sex cannot be guaranteed.

• What do I do in an emergency?

  All patients are given the phone number of the consultant who they can contact directly in an emergency.

• Do you offer full antenatal care?

  No, we provide an early pregnancy care service until completion of the first trimester tests of Nuchal translucency & Harmony tests or CVS/amniocentesis where required.

   

• Can you deliver my baby?

  No, we provide pregnancy care until approximately 13 weeks when we will discharge you for full antenatal care either privately or NHS.

• What happens if I need to be admitted to hospital?

  Should for any reason a procedure be required, Mr. Pisal currently has admitting rights to The Portland Hospital and the Hospital of St John and St Elizabeth. Mrs. Pisal currently has admitting rights to The Portland Hospital, BMI The Cavell and BMI The King’s Oak Hospital.  Ms Flemming has admitting rights at The Portland Hospital.

  Your consultant will help you choose one of these hospitals based on the planned surgical procedure and travelling convenience for you. These hospitals are approved by all the major insurance companies and you will not be limited to one hospital for your outpatient appointments or surgery.

• Can I request someone else to be present when the doctor is examining me?

  If you ask us to correspond with your doctor or referring clinician, you will receive a copy of the letter.

• Can I ask the doctor not to inform my family doctor or other healthcare professional about my treatment, condition or medical history?

  Yes

• Will I see the letters written to my doctor after a consultation?

  If you ask us to correspond with your doctor or referring clinician, you will receive a copy of the letter.